FAQ

Got questions? We’ve got answers.

Whether you're wondering about shipping, materials, returns, or how to care for your art, this page covers everything you need to know. If you still can't find what you're looking for, feel free to reach out — we're here to help.

What are the product details of the paper?

We use high quality 200 gsm (80 lb) semi-glossy paper and state-of-the-art printing technology to create stunning, color-perfect prints with sharp details. The subtle sheen enhances depth while protecting against fading from light and moisture.

What are the product details for your frames?

Wood Materials

All frames are made from FSC®-certified pinewood. The wood comes from sustainably managed forests that meet the criteria of the Forest Stewardship Council.

All frames are equipped with with a sturdy rear panel and nail-hanging fixtures in portrait and landscape format and are ready to hang.

Glass Material

Our high quality clear acrylic glass is lightweight and coated with an UV-filter shielding your artwork from fading and discoloration caused by sunlight.

Frame Details

  • Black & white: Smooth matte finish
  • Natural & dark brown: Visible wood grain
  • Frame size: 20–25mm (0.79"–0.98") thick, 10–14mm (0.4"–0.6") wide
When will I get my order?

We partnered with 15+ print-labs around the globe and our advanced routing algorithm carefully selects the nearest fulfillment country for each order. This way we can assure to ship your order as quickly as possible. Once your order has shipped, you will receive an email with further information and tracking. Delivery times vary depending on your location.

Where are your products manufactured?

We have partnered with print-labs in 15 countries: Australia, Brazil, Canada, Denmark, France, Germany, Ireland, Italy, New Zealand, Norway, Singapore, Spain, Sweden, the United Kingdom, and the United States.

Fulfillment country for each order is carefully selected by our advanced routing algorithm at the time of ordering.

This allows us to offer fast global shipping while minimizing our CO₂ footprint - and best of all, most international orders are exempt from import taxes.

How much does shipping cost?

We are proud to offer FREE, fast and secure shipping wherever you are! Worldwide, Baby!

What is the return policy?

Generally all artworks/prints are made to order and are therefore non-refundable.

However, our goal is for every customer to be totally satisfied with their purchase. If this isn’t the case, let us know and we’ll do our best to work with you to make it right.

And in case your print arrives damaged and it’s clear the damage occurred during transit, we’ll gladly replace it at no additional cost to you.

How do I clean my posters?

To keep your poster looking its best, gently dust it with a soft, dry cloth or microfiber duster. Avoid using any water, cleaning sprays, or chemicals, as moisture can cause damage or smudging — especially on unframed prints. If your poster is framed behind acrylic, you can clean the surface with a soft cloth and a gentle glass cleaner (sprayed onto the cloth, not directly on the frame).